Privacy Policy

1 Introduction & Scope

This Privacy Policy ("Policy") describes how sige88 ("sige88," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "data subject") who access or use the sige88 website, mobile platform, games, and all related services (collectively, the "Platform").

This Policy applies to all registered members, prospective players, and any individual who interacts with the sige88 Platform from within the Republic of the Philippines or from any other jurisdiction where access to the Platform is permitted. It covers personal data collected through the Platform, through our customer support channels, and through any other means by which you interact with sige88.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

sige88 acts as the Personal Information Controller (PIC) in respect of the personal data it collects and processes, as defined under the Data Privacy Act of 2012. Where sige88 engages third-party service providers to process data on its behalf, those providers act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with the requirements of the DPA.

2 Personal Data We Collect

sige88 collects the following categories of personal data, depending on how you interact with the Platform:

3 How We Collect Your Data

sige88 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 7 for more detail on cookies.
• Third-party sources: Data received from payment providers (GCash, PayMaya, BPI, BDO, Metrobank) in connection with transaction processing; identity verification providers used for KYC compliance; and fraud prevention and AML screening services.
• Regulatory sources: Data received from PAGCOR or other regulatory authorities in connection with licensing, compliance, or investigation requirements.

sige88 collects only the minimum personal data necessary for the purposes described in this Policy. We do not collect personal data that is excessive, irrelevant, or incompatible with those purposes.

4 How We Use Your Personal Data

sige88 uses your personal data for the following purposes:

• Account management: To create, maintain, verify, and administer your sige88 account, including identity and age verification (21+ requirement under Philippine law).
• Platform operation: To provide access to games, process bets and wagers, calculate and pay out winnings, and deliver all features of the sige88 Platform.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods in Philippine Peso (PHP).
• Legal and regulatory compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), Know Your Customer (KYC) requirements, and other applicable Philippine laws and regulations.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and fulfil our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, money laundering, and other illegal or prohibited activities.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our 24/7 Filipino support team.
• Marketing and promotions: To send you information about sige88 promotions, bonuses, and new features, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform improvement: To analyse usage patterns, conduct research, and improve the performance, features, and user experience of the sige88 Platform.
• Legal proceedings: To establish, exercise, or defend legal claims in connection with your use of the Platform.

5 Legal Basis for Processing

Under the Data Privacy Act of 2012, sige88 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your sige88 account, process transactions, and provide access to the Platform.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate interests: Processing necessary for sige88's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and business analytics, where those interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, for marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

sige88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your personal data only in the following circumstances:

• Payment processors: We share financial data with GCash, PayMaya, BPI, BDO, Metrobank, and other payment providers solely to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• KYC and identity verification providers: We share identity data with accredited third-party verification services to fulfil our KYC obligations under PAGCOR regulations and Philippine AML law.
• Game providers and software licensors: We share necessary gaming data with our game content providers to operate games on the Platform. These providers act as Personal Information Processors under data processing agreements consistent with the DPA.
• Regulatory and law enforcement authorities: We disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and other competent authorities where required by law, court order, or regulatory directive.
• Fraud prevention and security services: We share technical and identity data with fraud detection and cybersecurity service providers to protect the Platform and its users.
• Professional advisers: We may share personal data with our lawyers, auditors, accountants, and other professional advisers where necessary for the conduct of our business, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of sige88's business, your personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.

7 Cookies & Tracking Technologies

sige88 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and support our security and analytics functions. A cookie is a small text file placed on your device when you visit the Platform.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, game preferences, and display options to provide a more personalised experience.
• Analytics cookies: Collect anonymised data about how users interact with the Platform — such as pages visited and features used — to help us improve performance and user experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only placed with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate securely.

8 Data Retention

sige88 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR licensing requirements and Philippine AML regulations.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required under Republic Act No. 9160 (Anti-Money Laundering Act) and related AMLC regulations.
• Gaming history: Retained for a minimum of three (3) years from the date of each gaming session, for dispute resolution and regulatory compliance purposes.
• Customer support records: Retained for three (3) years from the date of the last interaction, for quality assurance and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it is deleted or anonymised within thirty (30) days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with sige88's data disposal procedures. Where data is anonymised, it may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.

9 Data Security

sige88 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sige88 Platform.
• Encryption at rest for sensitive personal and financial data stored on sige88 servers.
• Multi-factor authentication (MFA) options for account access, providing an additional layer of protection beyond your password.
• Access controls limiting access to personal data to authorised sige88 personnel and service providers on a strict need-to-know basis.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• Incident response procedures to detect, contain, and report data breaches in accordance with the NPC's breach notification requirements under the DPA.

10 Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights in respect of your personal data held by sige88:

To exercise any of these rights, please contact our Data Protection Officer (DPO) using the contact details in Section 14. sige88 will respond to all verified data subject requests within thirty (30) days of receipt, in accordance with the DPA and NPC regulations. We may request proof of identity before processing your request.

If you are not satisfied with sige88's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

11 Children's Privacy

The sige88 Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. sige88 does not knowingly collect, process, or store personal data from individuals under the age of 21.

If sige88 discovers or is notified that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data in question, and take all appropriate steps in accordance with our legal obligations. If you believe that a minor has registered on the sige88 Platform, please contact our support team immediately at [email protected].

12 Cross-Border Data Transfers

sige88 primarily processes and stores personal data within the Republic of the Philippines. However, in connection with the operation of the Platform — including the use of international game content providers, cloud infrastructure, and fraud prevention services — some personal data may be transferred to, stored in, or processed in countries outside the Philippines.

Where such cross-border transfers occur, sige88 ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations on cross-border data flows. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing an adequate level of data protection.

By using the sige88 Platform, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the safeguards described above.

13 Changes to This Privacy Policy

sige88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify registered users via email or an in-platform notification at least seven (7) days before the changes take effect.

The most current version of this Policy will always be available on this page, with the "Last Updated" date revised accordingly. We encourage you to review this Policy periodically to stay informed about how sige88 protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.

14 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by sige88, please contact our Data Protection Officer (DPO):

• Email: [email protected]
• Subject line: Data Privacy Request / DPO Enquiry
• Support Hours: 24 hours a day, 7 days a week (Philippine Standard Time)
• Languages: English and Filipino

For complaints that cannot be resolved directly with sige88, you may contact the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for administering and enforcing the Data Privacy Act of 2012.

sige88 is committed to working constructively with the NPC and with individual data subjects to resolve any privacy concerns promptly and fairly.